You are losing patients before they even walk through the door if your employees do not deliver a 5-Star Customer Service experience from the moment they answer the telephone. People do not understand the skill it takes to treat them clinically, but they do understand if your receptionist has poor customer service abilities. Do your employees receive ongoing customer service training? The employees of the finest institutions in every profession do ... Don't you think your employees should as well?
If you are interested in bringing more new patients into your office and making sure they come back ... Consider New Patient Group. With our expert receptionist certification course and mystery call program, we teach you how to convert more callers into new patients and ensure a culture of accountability is installed with our professional mystery callers. Contact us today and we look forward to helping your business grow so your practice thrives.