All Posts by New Patient Group

The Secret Success Sauce of Chic-Fil-A

Hi, everyone. This is Brian Wright, CEO of New Patient Group. I hope you had a wonderful holiday season. The importance of ongoing and repetitive employee customer service training cannot be overstated enough. Obviously, among many other reasons, it is why New Patient Group clients achieve the success they do. That being said, few companies […]

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The Psychology of 5-Star Customer Service – Crush your Competition by Thinking Differently

Our CEO writes for the BentsonCopple reSource. This is the Q4 article that will be coming out soon. We hope you enjoy:5-Star Customer Service and Psychology experts have said for many years that without expertise in consumer psychology there is no customer service at the business.  Let’s dive deep into why.  5-Star Customer Service is […]

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Invisalign® Summit Photos

We hope everyone had a wonderful time at the Invisalign® Summit. It was great seeing many of our clients in the audience and thank you for the wonderful feedback for those that attended our CEO’s presentation on the new patient phone call and 5-Star Customer Service Saturday morning. 

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If I Only Learned Earlier – Motivational

A fresh, unique perspective that dentistry and orthodontics needs. The facts are growing a practice today requires a different mindset, skill-set, and approach than in the past. Unfortunately, the best clinician no longer wins … the best business wins. Right or wrong, the non-clinical aspects that make up more than 80% of your organization (5-Star […]

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