Accountability… Do you have it in your practice?

You are losing patients before they even walk through the door if your employees do not deliver a 5-Star Customer Service experience from the moment they answer the telephone.  People do not understand the skill it takes to treat them clinically, but they do understand if your receptionist has poor customer service abilities.  Do your […]

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The Secret Success Sauce of Chic-Fil-A

Hi, everyone. This is Brian Wright, CEO of New Patient Group. I hope you had a wonderful holiday season. The importance of ongoing and repetitive employee customer service training cannot be overstated enough. Obviously, among many other reasons, it is why New Patient Group clients achieve the success they do. That being said, few companies […]

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The Best Marketing Strategies for Dental Practices!

Dr. John Haag and his Office Manager (and wife) Debbie, share some thoughts on why New Patient Group offers the best marketing strategies for dental practices wanting to use internal marketing to improve the new patient experience, new patient phone call and overall dental employee performance.  New Patient Group offers interesting concepts and suggestions, far different […]

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The 4 Emotional Needs of a Patient by Valerie Kendrick

The 4 Emotional Needs of a PatientEvery patient walking into a healthcare practice needs their emotional needs to be met. They expect knowledge and expertise from their provider and now they need to know you will treat them with care and concern. The 4 emotional needs  every patient requires are comfort, confidence, reassurance, and peace of […]

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The Psychology of 5-Star Customer Service – Crush your Competition by Thinking Differently

Our CEO writes for the BentsonCopple reSource. This is the Q4 article that will be coming out soon. We hope you enjoy:5-Star Customer Service and Psychology experts have said for many years that without expertise in consumer psychology there is no customer service at the business.  Let’s dive deep into why.  5-Star Customer Service is […]

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Virtual Store Launching Soon…

Our online store is getting closer and closer to launch!Our goal is to go live March! You will be able to login to your own account to view all the courses you have purchased and will be able to keep them for life. There will be courses for every aspect of the practice environment for instant purchase.  […]

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Invisalign® Summit Photos

We hope everyone had a wonderful time at the Invisalign® Summit. It was great seeing many of our clients in the audience and thank you for the wonderful feedback for those that attended our CEO’s presentation on the new patient phone call and 5-Star Customer Service Saturday morning. 

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