Define YOUR Practice Goals!

There are 7 main disconnects between the Top 1% and the rest of the 99%…Brian Wright, CEO of New Patient Group and Co-Host of the Doctor Diamond Club Podcast, goes over the difference in this great video! Learn how to run your practice like some of the highest producing companies in the world by being prepared, […]

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Accountability… Do you have it in your practice?

You are losing patients before they even walk through the door if your employees do not deliver a 5-Star Customer Service experience from the moment they answer the telephone.  People do not understand the skill it takes to treat them clinically, but they do understand if your receptionist has poor customer service abilities.  Do your […]

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The Secret Success Sauce of Chic-Fil-A

Hi, everyone. This is Brian Wright, CEO of New Patient Group. I hope you had a wonderful holiday season. The importance of ongoing and repetitive employee customer service training cannot be overstated enough. Obviously, among many other reasons, it is why New Patient Group clients achieve the success they do. That being said, few companies […]

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The Best Marketing Strategies for Dental Practices!

Dr. John Haag and his Office Manager (and wife) Debbie, share some thoughts on why New Patient Group offers the best marketing strategies for dental practices wanting to use internal marketing to improve the new patient experience, new patient phone call and overall dental employee performance.  New Patient Group offers interesting concepts and suggestions, far different […]

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