Category Archives for "Uncategorized"

The 4 Emotional Needs of a Patient by Valerie Kendrick

The 4 Emotional Needs of a PatientEvery patient walking into a healthcare practice needs their emotional needs to be met. They expect knowledge and expertise from their provider and now they need to know you will treat them with care and concern. The 4 emotional needs  every patient requires are comfort, confidence, reassurance, and peace of […]

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The Psychology of 5-Star Customer Service – Crush your Competition by Thinking Differently

Our CEO writes for the BentsonCopple reSource. This is the Q4 article that will be coming out soon. We hope you enjoy:5-Star Customer Service and Psychology experts have said for many years that without expertise in consumer psychology there is no customer service at the business.  Let’s dive deep into why.  5-Star Customer Service is […]

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Virtual Store Launching Soon…

Our online store is getting closer and closer to launch!Our goal is to go live January 1st. You will be able to login to your own account to view all the courses you have purchased and will be able to keep them for life. There will be courses for every aspect of the practice environment for […]

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Invisalign® Summit Photos

We hope everyone had a wonderful time at the Invisalign® Summit. It was great seeing many of our clients in the audience and thank you for the wonderful feedback for those that attended our CEO’s presentation on the new patient phone call and 5-Star Customer Service Saturday morning. 

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If I Only Learned Earlier – Motivational

A fresh, unique perspective that dentistry and orthodontics needs. The facts are growing a practice today requires a different mindset, skill-set, and approach than in the past. Unfortunately, the best clinician no longer wins … the best business wins. Right or wrong, the non-clinical aspects that make up more than 80% of your organization (5-Star […]

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Upcoming Live Events

We wanted to update you on our upcoming (and recent) live keynote speaking events with New Patient Group CEO, Brian Wright: September 21st – Seattle, WashingtonAlign Technology Practice Development WorkshopSeptember 28th – Chicago, IllinoisAlign Technology Practice Development WorkshopOctober 5th – Philadelphia, PennsylvaniaAlign Technology Practice Development WorkshopOctober 11th – Raleigh, North CarolinaAlign Technology Inner Circle EventOctober […]

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