Taking Employee Performance to a Level Most Only Dream About

Ongoing Employee Training to Ensure a
"Ritz Carlton" Experience 

  • Overview
  • Practice Virtual 
  • New Patient Phone Call
  • New Patient Experience
  • Case Presentation
  • GP & Hygiene Growth Program
  • Orthodontic Growth Program

Our comprehensive front desk program places your front desk employees in a position of success by utilizing high-level commercial training philosophies (5-Star Customer Service, Sales Fundamentals, Consumer Psychology and more). This advanced program ensures lost opportunities are converted into new patient consults by providing the ongoing commercial training, accountability, consistency and repetition required to ensure change occurs and your front desk staff thrives. In addition, our front desk program is customized to the type of doctor you are and the practice you have. Contact us today and we look forward to speaking with you.

Receptionist Certification Training Includes:

  • 6 Steps to the New Patient Phone Call
  • 3 Steps to Overcoming Price Inquiries
  • 3 Steps How to Handle Insurance Inquiries
  • 5 Star Customer Service Training
  • How to Best Handle Angry Patients
  • Advanced Telephone Training Methods of the Top 1%
  • arrow-circle-right
    6 Steps to Increasing New Patient Conversion
  • arrow-circle-right
    Scheduling Efficiency Protocols
  • arrow-circle-right
    Communication & “Taking Control” Protocols
  • arrow-circle-right
    How to Turn a Script into a Philosophy Flowchart
  • arrow-circle-right
    Statistical Analysis Tracking

Additional Options:
Receive the most from your investment by adding any or all of the following:

  • Recorded Mystery Calls + Analysis
  • Assigned VIP Coach + Monthly Webinar Training Sessions
  • Assigned VIP Coach + “In-House” Training Sessions

Copyright © New Patient Group 2015