We believe in what the most famous organizations call the "inside-out" approach to growth. The main focus is how to convert at higher levels because those same strategies also help generate more new patients at a lesser cost than any outside advertising is capable of doing. Then, when those referrals call the practice, you convert them into treatment and additional referrals at higher levels than you otherwise would have. Meanwhile, your digital presence builds by doing the things other people will not, such as producing content that engages people online. Eventually, you control the first page of Google, YouTube and dominate the social media platforms. While your digital presence builds your conversion and referral rate keeps increasing because of the consistent, ongoing training. This entire mentioned pattern continues to a point where you can literally eliminate all outside advertising costs and the business components of your practice become on growth auto-pilot. The beauty of this approach is the fact it works better and better the more competitive a particular industry becomes. Throughout this growth process it allows for expenditures on outside advertising to be consistently reduced. In fact, when this process achieves its peak performance it allows for the elimination of all outside advertising expenses.
This is what the most famous organizations in all professions have done to achieve their success and it defines the "inside-out" growth approach. Ensure you have the highest trained employees, the best functioning management team and the best digital presence. That is what we believe and why our reputation remains strong across the globe for growing practices at record levels. We look forward to taking this journey with you, your employees and your organization.
"Over 15 years, we have struggled with implementing new protocols into our practice. When I was introduced to New Patient Group, I was skeptical at first, but they have proven themselves to us. They 100% customized their program to fit our practice needs...and it’s actually working! We’ve implemented tons of new ideas, our customer service is at a whole new level, and the staff have actually made these practices a part of the daily routine! NPG provides personalized consulting that is customized to what will work for you and your practice!" Dr. Kristin Horman
We specialize in three key areas essential for success. First, we improve employee performance by training on the necessary skill-set to convert at higher levels. This includes 5-Star Customer Service, New Patient Phone Call, Financial Presentation and hundreds more. Second, we improve management performance by helping create a winning culture of success and accountability. This includes executive level training courses, entrepreneur training courses, leadership courses and many more. These trainings can be purchased on our virtual store and kept forever with the option to also receive an assigned coach that will work closely with your organization for any length of time that you choose. We ensure all of the above is implemented with our recorded mystery calls and our mystery patients that enter your practice to record the entire appointment start to finish. These recordings provide the perfect insight to ensure the training courses you purchase on our store are actually being implemented ... and then remain implemented. If you hire one of our coaches they will use these recordings to playback during meetings and provide immediate feedback how to get better via every aspect of the appointment process. Third, we improve your digital presence with custom web designs, YouTube marketing, search engine optimization and social media.
Our services ensure you convert at higher levels than you are today, while generating an increase in referrals, brand awareness, incoming call volume and new patients. You can utilize us for everything or simply select any of our services individually ... You decide. Two important things occur when utilizing our services. Your patients receive a unique, innovative experience that exceeds their expectations with every touch point they have with your organization. Meanwhile, your organization achieves a significant increase in new patients, conversion, efficiency, profitability, revenue and referrals.
Start your journey today and find out why our clients experience a 20-40% increase in revenue in less than 12 months, while simultaneously reducing outside advertising costs. Learn more about our services below and we look forward to working with your organization.
Video Based Employee Training
Virtual learning is the way of the now and the future. It offers convenience and solves many problems including time, the cost of travel and more. Our virtual learning store allows you to purchase individual employee certification training courses that can be instantly utilized to better the patient experience, employee performance and conversions. Receive instant access to all of your purchased courses via our state of the art Learning Management System (LMS) via your own unique login. Train at the convenience of your schedule via any internet accessible device.
Video Based Management Training
Having enough time to work on patients is hard enough so how you do find the time to receive the business and entrepreneur training needed to be your best? That is where our virtual learning benefits management as well. Our virtual learning store allows you to purchase individual courses, webinars and more that focus on advanced business, consumer, marketing and entrepreneurial strategies. Receive instant access to all of your purchased courses via our state of the art Learning Management System (LMS) via your own unique login. Train at the convenience of your schedule via any internet accessible device.
On-Site & Webinar Trainings
Receive an assigned VIP Coach that works closely with you and your employees at your practice every month and/or that meets with you and your employees every month via webinar based trainings. It is a fantastic way to ensure the highest levels of accountability, consistency and implementation.
Put your practice on auto-pilot with our popular Practice Virtual Platform that brings corporate enterprise solutions to the practice environment via any internet accessible device. Our platform digitalizes the business aspects of your entire organization, houses hundreds of employee and management training videos, helps automate employee training, provides a digital office manual and offers solutions for human resources, messaging and much more. Digitalize your entire business into one simplified internet based location to ensure your practice thrives.
Our mystery shoppers call your practice and they also show up as a real new patient without anyone in the practice knowing it. The calls and appointments are recorded start to finish. Receive your choice of the amount of audio recorded calls per month and/or new patients entering your practice. All are performed by our professional mystery shoppers. Receive the recordings directly to your inbox along with a full video analysis and employee grading document.
Custom Web Design & SEO
We are proudly trusted by doctors, lawyers, restaurants and many other types of businesses. We even are trusted by Lowe's, Mitsubishi, NASA, Nestle and many other well know brand names too. You receive:
Social Media Management
Every social media platform has a different purpose, demographic and means to success. Therefore, posts must be customized and targeted to each specific social media platform. Our social media program does exactly that and more. Receive customized content, videos, photos, contests and more specific to both your practice(s) and to each social media platform. This advanced method of social media marketing is proven to increase consumer engagement, brand awareness, value proposition and more. This leads to increased call volume, new patients and referrals.
"Over 15 years, we have struggled with implementing new protocols into our practice. When I was introduced to New Patient Group, I was skeptical at first, but they have proven themselves to us. They 100% customized their program to fit our practice needs...and it’s actually working! We’ve implemented tons of new ideas, our customer service is at a whole new level, and the staff have actually made these practices a part of the daily routine! NPG provides personalized consulting that is customized to what will work for you and your practice!"
Dr. Kristin Horman
Excellent team training. These videos are great and make it easy for our office to practice the principles of providing excellent customer service.
Dr. Vanessa Peterson
"I've been working with this company for a year and a half and as a result we are practicing dentistry differently. The transformation of the patient experience along with the rigorous team training and role-playing, our practice has improved greatly. If your practice is stagnant or you're ready to try something truly different call them!"
Dr. Charles Salha
“New Patient Group is dedicated to getting the job done for your practice. My numbers are way up. My staff is focused and taking ownership. We are now dealing with the problems of how to handle doing all this dentistry and taking care of all the new patient referrals......nice to have problems like that.”
Dr. Rodney Rayburn
"My orthodontic practice enlisted in the services of New Patient Group about 9 months ago. We are still implementing changes to our new patient experience and presentation and are continuing to see improvement in our new patient conversion ratio as well. They are also handling our website and social media marketing. We have had a significant increase in Internet-based referrals and have had multiple compliments on our new web site design. Overall, we are happy with the results we have seen to this point and are excited to move forward with New Patient Group."
Dr. Brad Leiker
"New Patient Group helped double my new patients from an average of 23/monthly to 46/monthly in less than one year. My practice also reached Invisalign's Premier Level Status for the first time ever and we have been doing Invisalign for 10 years."
Dr. Robert Stewart
Increase Value Prop.
Increase New Patients
Improve Staff Performance
Improve Business Acumen
Chief Executive Officer
Brian Wright is a Global Speaker and Chief Executive Officer of New Patient Group. His companies have been featured in well known publications, such Forbes, CNBC, The National Journal and more. He has been featured in the "Ask the Expert" section of Dental Economics and currently writes articles for the well known orthodontic publication, The BentsonCopple eResource. Mr. Wright has successfully grown companies all over the world and specializes in teaching business owners how to function like high-level CEOs.
Chief Operational Officer & VIP Coach
Eric Field is the Chief Operational Officer of New Patient Group. He and has spent almost two decades in healthcare with companies such as Johnson & Johnson and Align Technology. In those organizations, Eric was responsible for working directly with practices looking to maximize their growth. He helped design training and marketing concepts to launch within practices for lasting benefits and trained the sales teams within those organizations to do the same in their respective market spaces.
Chief Marketing Officer
CMO - New Patient Group
Vinh Tu is the Chief Marketing Officer of New Patient Group. He has spent two decades in healthcare with well known companies such as The Spear Institute. He is the leader of our marketing division and also works closely with our clients to ensure their success. Vinh also has a passion for teaching as his expertise is trusted by highly respected Universities in a multitude of subjects. Mr. Tu has helped grow practices across the country and his marketing expertise is unsurpassed.
Dr. Brian Loftus
Dr. Ann Haggard
Dr. Marco Navarro
Dr. John Garza