fbpx

Increase Revenue 20-40% Per Location

in six months or less ...
while eliminating ALL External Marketing Costs

Listen to the New Patient Group Podcast

Create Unique and Memorable Experiences via Every Aspect of the Appointment Process.

EXTENSIVE TRAINING ON CUSTOMER SERVICE, HOSPITALITY, SALES FUNDAMENTALS & MORE

NPG Innovate Members - April 3rd is our Next Live Webinar
05
Days
14
Hours
40
Minutes
00
Seconds

"The reality is people purchase your experience.  More than 80% of what employees do daily is hospitality and sales related having little or nothing to do with dentistry, orthodontics or anything else related to healthcare.  These are also the essential skill-sets that move the needle forward in today's new economy of competition. Your employees must receive the proper training that ensures every touch point your business has with a given consumer far exceeds their expectations. That means receiving training from experts outside of healthcare that know how to apply their expertise to the practice environment.  We help create the finest experience of any business (not just healthcare) in your community and the result is people purchase, refer, interact with your social media channels and remain loyal to your business at far higher levels.  If you want advanced training on the skill-sets that move the needle forward, our employee training program is for you."  

Founder and CEO

"Brian Wright is AWESOME!!!

He is a combination of the team from Shark Tank and Marcus Lemonis from The Profit."

Dr. Staci Frankowitz 

Do you Struggle with any of the Following?

  • Patient Experience 
  • Customer Service and Hospitality
  • New Patients and/or Referrals
  • Employee Performance
  • Sales, Verbiage and/or Presentation
  • Consistency and/or Implementation 
  • Treatment Starts
  • Same Day Starts
  • Stagnated Growth (Less than 12% per year)
  • Conversion & Cash Flow
  • Employee Training and HR
  • Competition and/or Price Shoppers

If you said yes to any of the above the New Patient Group Employee Training Program will help.

"Thank you to Brian and the team at NPG ... 

our office is now being trained in a systematic and thorough way to ensure that all team members are on the same page. We love the idea of keeping things 'Smart' and Simple'. We are excited about what the future holds for our office."

Dr. Murdoch

What Coaching Topics are Covered?

We provide employees with the essential skill-sets to thrive via every touchpoint you have with patients. We coach to the following topics and  more:

  • New Patient Phone Call
  • New Patient Experience
  • Exam Room Flow
  • Financial Presentation
  • Clear Aligner Growth
  • Hospitality & Customer Service
  • Sales Fundamentals
  • Communication & Presentation
  • Overcoming Objections
  • Handling Complaints

"Brian and the squad over at NPG have been very ...

good. Introduced via Bentson ReSource and was fortunate to hear Brian at an Align Tech meeting. Good charisma, great message. Data driven...that's my favorite part. He uses numbers and research to discuss best practices and not his personal experiences. Very responsive via text/voice/email. Solid recommend here."

Dr. White

Our Employee Training Services are Offered in the Following Ways:

On-Demand & Webinars

Receive instant access to our On-Demand Training Videos, NPG University™ Platform and/ or join our NPG Innovate™ Webinar Based Coaching Program. 

Events & Private Workshops

Receive a New Patient Group VIP Coach that visits your practice for an all day Private Workshop and/or attend one of our Business Development NPG Iconic Events.

Personalized Coaching

Receive the personal attention of an assigned VIP Coach that meets with you and your team every month via webinars, on-site visits or a combination of both. 

"If you want your team trained on the skill-sets that ...

move the needle forward in today's competitive industry, NPG is the company for you.  There is nothing else like them as healthcare consultants simply do not have the expertise in the areas this company does. There consumer expertise is off the charts and I highly recommend them."

Dr. Robert Barton

The Proof is in the Numbers 

Client Success Over the Past 12 Months


INCREASED REVENUE

AN AVERAGE OF:

31.6%

INCREASED NEW PATIENTS

AN AVERAGE OF:

28.6%

INCREASED SAME DAY

STARTS AN AVERAGE OF:

48.6%

DECREASED EXTERNAL MARKETING

COSTS AN AVERAGE OF:

62.7%

INCREASE CLEAR ALIGNER

GROWTH AN AVERAGE OF:

158%

INCREASED CLEAR ALIGNER

GROWTH AN AVERAGE OF:

58%

Client Video Success Stories