Brought to you via online courses and personalized coaching sessions.
What if your employees all performed to their greatest potential?
Competition is at the highest levels in history and having the highest trained employees in your community has never been so important. NPG's employee training services are globally renown for increasing treatment conversion, revenue and referrals while allowing practices to spend far less (or even eliminating) on outside advertising. Ensure your practice becomes the envy in your community. Join NPG today and realize the revenue and new patients you are currently missing out on.
We proudly deliver our training services in the following three ways:
Our online courses cover the essential skill-set both employees and management must have in order to thrive in a competitive marketplace. Our training includes customer service, hospitality, sales and more as they pertain to the new patient phone call, new patient experience, clear aligner growth, financial presentation and much more. Keep our training videos for life to ensure easier on-boarding of new employees and repetitive training of existing employees. Train on your schedule … on your time … at your pace!
Create a culture of success through accountability and positive reinforcement. As the CEO or Office Manager you need easy insight to how employees are performing to help ensure people are implementing the training you are investing in. This is also a wonderful way to bonus employees for improved performance. Our popular mystery shopper program comes with recorded mystery calls and/or mystery patient appointments. These are delivered straight to your inbox with an analysis from one of our VIP Coaches.
Receive an assigned VIP Coach with personalized training sessions via webinar, onsite visits or a combination of both. Role play sessions, meeting agendas and a structured approach will help ensure the training you invest in gets implemented at the highest levels. Each coaching session is recorded and you get to keep it for life. It is a wonderful way to reinforce the training to new and existing employees for better implementation and accountability.
Our employee training is by far the most comprehensive available to healthcare professionals.
5-Star Customer Service
Value Based Language
Time Management & Efficiency
How to Best Handle Patient Complaints
How to Best Overcome Price Inquiries
New Patient Phone Call
Virtual Patient Consultation
Employee Performance Indicators
How To Best Bonus Employees
Scripting for all the above
Presentation & Verbiage Skills
Reducing No Show's & Cancellations
How To Best Overcome Insurance Objections
Clear Aligner Growth Program
New Patient Experience
Hygeine Growth Program(GPs)
Doctor CEO Training
How to Remain in Control of a Conversation
Testimonials from clients we have helped across the globe.
Our practice has improved greatly from the rigorous training and role-playing. The training and value is unsurpassed by any other company.
Excellent team training. These videos are great and make it easy for our office to practice the principles of providing excellent customer service.
I have been working with New Patient Group for about three years now and I could not be happier with the results in my practice. If you want to take your dental team and office experience to the next level, New Patient Group is the company that will take you there.
Brian and the squad over at NPG have been very good. Introduced via Bentson ReSource and was fortunate to hear Brian at an Align Tech meeting. Good charisma, great message. Solid recommend here.
Our office has been working with the New Patient Group for about 2 years now. We have seen an increase in both production and collections during this time. I do highly recommend the New Patient Group for staff training.