Increase Revenue 20-40% Per Location

in six months or less ...
while eliminating ALL External Marketing Costs

Listen to the New Patient Group Podcast

Ready to Get Started?

Our World Famous Employee Training

Brought to you via online courses and personalized coaching sessions.

​What if your employees all performed to their greatest potential?  

Competition is at the highest levels in history and having the highest trained employees in your community has never been so important. NPG's employee training services are globally renown for increasing treatment conversion, revenue and referrals while allowing practices to spend far less (or even eliminating) on outside advertising.  Ensure your practice becomes the envy in your community.  Join NPG today and realize the revenue and new patients you are currently missing out on. 

​Employee Training Services

​We proudly deliver our training services in the following three ways:

  • ​​Online Courses
  • ​​Mystery Shoppers
  • ​​​Coaching Sessions

Receive an assigned VIP Coach with personalized training sessions via webinar, onsite visits or a combination of both. Role play sessions, meeting agendas and a structured approach will help ensure the training you invest in gets implemented at the highest levels.  Each coaching session is recorded and you get to keep it for life.  It is a wonderful way to reinforce the training to new and existing employees for better implementation and accountability

How to Get Started

The process is as simple 1 ... 2 ... 3.



​Choose the online course of your liking. You can select them individually or purchase all of them via our Practice Virtual™ Platform.



​Decide whether or not to add recorded mystery calls with coaching analysis and/or mystery patient appointments.  These are both delivered straight to your inbox.



​Decide whether or not to add an assigned VIP Coach with personalized webinar training sessions, on-site training sessions or a combination of both.

​What do our Training Services Cover?

​Our employee training is by far the most comprehensive available to healthcare professionals.

5-Star Customer Service

Value Based Language

Time Management & Efficiency

How to Best Handle Patient Complaints


How to Best Overcome Price Inquiries


New Patient Phone Call

iTero Scanning

Virtual Patient Consultation

Employee Performance Indicators

Culture Building

How To Best Bonus Employees

Scripting for all the above

Presentation & Verbiage Skills

Sales Fundamentals


Consumer Psychology

Reducing No Show's & Cancellations

How To Best Overcome Insurance Objections

Clear Aligner Growth Program

New Patient Experience

Financial Presentation

Hygeine Growth Program(GPs)

Doctor CEO Training

How to Remain in Control of a Conversation

​Employee Training Testimonials

​Testimonials from clients we have helped across the globe.

Our practice has improved greatly from the rigorous training and role-playing. The training and value is unsurpassed by any other company.

Dr. Charles Salha

Excellent team training. These videos are great and make it easy for our office to practice the principles of providing excellent customer service.

​​Dr. Vanessa Peterson

I have been working with New Patient Group for about three years now and I could not be happier with the results in my practice. If you want to take your dental team and office experience to the next level, New Patient Group is the company that will take you there.

Dr. Ann Haggard

​Brian and the squad over at NPG have been very good. Introduced via Bentson ReSource and was fortunate to hear Brian at an Align Tech meeting. Good charisma, great message. Solid recommend here.

​Dr. Blair White Peterson

​Our office has been working with the New Patient Group for about 2 years now. We have seen an increase in both production and collections during this time. I do highly recommend the New Patient Group for staff training.

​Dr. Tracy Petry