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RECEPTIONIST PHONE TRAINING COURSE™

Multiply your Business, Income & New Patients

$4,997 or 

12 Payments of $441.41

Receptionist Phone Training Services

We proudly deliver our award-winning phone training services

in the following three ways.

Online Courses

Mystery

Calls

Webinar Trainings

ONLINE COURSES


New Patient Group brings our popular Receptionist Certification Course™ to the convenience of your practice via any internet accessible device. It is a great solution to onboard new employees, train existing employees and repetitively train both without the need to ever repeat yourself again. Better yet, you get to keep the video training courses for the life of your practice. Train on your schedule … on your time … at your pace!


Our Receptionist Certification Course™ comes with more than 60 training videos, 6 printable scripts and lessons that cover 5-Star Customer Service, Sales Fundamentals, Value Based Language, Consumer Psychology, Overcoming Price/Insurance Inquiries and much more. Better yet, our trainings are 100% custom to the type doctor you are and practice you have.

Audio Recorded Mystery Calls


Without accountability all else fails. As the CEO (or office manager) of your practice(s) you need easy insight to how your employees are performing to ensure the training provided is being implemented at high levels.


Our popular mystery call program provides this insight for you by performing an audio recorded mystery call to your practice every month. This recording is then delivered straight to your inbox with an analysis performed by one of our VIP Coaches.

Webinar Based Coaching Session


No different than working out, sometimes people need a personal trainer (coach) to achieve the best results. Therefore, our webinar training sessions with an assigned VIP Coach is a great addition for those looking for added personal attention. We will meet with your employees twice per month via online training sessions and your assigned coach will take you and your team through the journey of becoming fabulous on the phones.


Role play sessions, meeting agendas and more will help ensure you get the most out of your Receptionist Certification Course™ investment. Better yet, each session will be recorded so you can keep them for life to train/onboard new employees and retrain existing employees.

What if your Receptionists Performed

 to their Greatest Potential? 

Join NPG today and realize the revenue and new patients you are currently missing out on.

Free Report & Scripting

  • 4-Part Educational Series Delivered by New Patient Group CEO, Brian Wright
  • The 3 Strategies to Accomplish on Every New Patient Phone Call
  • Instantly Improve 5-Star Customer Service, Conversion & Revenue

What does our Phone Training Cover?

Our receptionist phone training course is by far the most

comprehensive training program available to healthcare receptionists.

  • 5- Star Customer Service
  • Sales Fundamentals
  • Time Management
  • Multi-Tasking
  • How to Best Handle Remain in Control of a Conversation
  • 3 Steps to Overcoming Price Inquiries
  • Steps to Overcoming Insurance Inquiries
  • The Power of Consumer Psychology
  • How to Speak the Consumer Language
  • How to Convert Price Shoppers into Loyal Patients that Buy
  • The Most Important Strategies to Accomplish on Every New Patient Phone Call
  • How to Best Handle Patient Complaints
  • 6 Steps to the New Patient Phone Call
  • Presentation & Verbiage Skills
  • Common Mistakes to Avoid
  • How to Best Handle Patient Objections

Example Receptionist Training Videos

Please watch a few training videos from our Receptionist​

Certification Phone Course™

TESTIMONIALS

New Patient Group Clients Crush the

 NATIONAL AVERAGES

Our clients crush the competition while reducing (or even

eliminating) external marketing and pay-per-click expenses.

LAST YEAR NEW PATIENT GROUP CLIENTS INCREASED REVENUE AN AVERAGE OF

31.6%

LAST YEAR NEW PATIENT GROUP CLIENTS INCREASED NEW PATIENTS AN AVERAGE OF

28.6%

LAST YEAR NEW PATIENT GROUP CLIENTS INCREASED SAME DAY STARTS

48.6%