For more info (800) 278-9648

Leading the way in orthodontic and dental practice marketing

For more info (800) 278-9648

Transform your Receptionist into the Ultimate Conversion Machine

Advanced training proven to increase new patients, same day starts, revenue and more! Competition Creates Shoppers. We teach how to turn them into value based buyers.

Buy Now & Keep Forever!

Brian Wright

Founder & CEO of NPG

Brian Wright is a combination of the team from Shark Tank and Marcus Lemonis from The Profit."

Dr. Staci Frankowitz

What you'll learn - Course Curriculum

  • Preparing for Success - Part 1
  • Preparing for Success - Part 2
  • Preparing for Success - Part 3
  • What Exceptional Looks Like - Mystery Call Examples
  • Recipe for Same Day Starts - The Three Strategies to Accomplish on Every New Patient Phone Call
  • 6 Steps to the New Patient Phone Call
  • 3 Steps to Overcoming Price Inquiries
  • How to Best Handle & Overcome Insurance Inquiries & Objections
  • Responses to the Most Common & Uncommon Phone Call Scenarios
  • Reducing No Show's and Late Cancellations
  • Introduction
  • Mistakes to Avoid
  • Taking Control on the Front End of the Call
  • Open Ended Questions - Part 1
  • Open Ended Questions - Part 2
  • How to "Force" an Answer
  • Review, Role Play, & Implementation
  • Exam - Taking Control
  • Introduction
  • Mistakes to Avoid
  • Making an Excellent First Impression
  • The Importance of Consistency
  • Placing Patients on Hold
  • Cross Training
  • Becoming the Expert
  • Positive Connotation
  • Politeness
  • Addressing Patients
  • Communication Skills - Part 1
  • Communication Skills - Part 2
  • Communication Skills - Part 3
  • Communication Skills - Part 4
  • Review, Role Play & Implementation
  • Exam - 5 Star Customer Service
  • Introduction
  • Mistakes to Avoid
  • Speaking the Consumer Language
  • Building Rapport
  • Importance of "Selling" You
  • The 6 Edification Topics of Practice Success
  • The Value Proposition Exercise
  • Review, Role Play & Implementation
  • Exam - Creating Value
  • Introduction
  • VIP Greeting
  • Identifying the Caller
  • Taking Control
  • Dual Option Close
  • Data Capture
  • Confirmation & Education
  • Review, Role Play & Implementation
  • Exam - 6 Steps to the New Patient Phone Call
  • Introduction
  • Mistakes to Avoid
  • Positive Connotation
  • Value Proposition
  • Clinical Education
  • Clinical Education Exercise
  • Willingness to Say Good-Bye
  • Review, Role Play & Implementation
  • Exam - Overcoming Pricing Inquiries
  • Introduction
  • Mistakes to Avoid
  • Insurance Positive Connotation
  • Practice Edification
  • Insurance Edification
  • Review, Role Play & Implementation
  • Exam - Handling Insurance Inquiries
  • Testing that covers all 7 hours and 22 minutes of on demand video.

Client Video Success Stories

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